At Laser Clinics Australia, we are committed to building a diverse team and inclusive culture where we can be the best version of ourselves. Laser Clinics is the largest cosmetic clinic in the world, specialising in Laser Hair Removal, advanced skin treatments, cosmetic injectables and body sculpting. Every client that enters our clinic is asked “what results are you looking for”. Our team tailors every beauty treatment for every client. That way, every client leaves satisfied with their result.
We are creating a talent pool for future and current Clinic Manager opportunities in Victoria. Reporting to the Cluster Manager, the role of Clinic Manager is to lead, coach, inspire and drive the performance of their teams and their clinic business.
ROLE & RESPONSIBILITIES
Ensure that financial budgets for sales, conversion, product attachment and labour productivity are achieved
Continually assess the performance of each treatment category within the clinic (laser, skin, inject and body) and create action plans to address any areas of underperformance
Manage and coach your team members to achieve and exceed their agreed Key Performance Indicators (KPIs)
Plan and manage staffing requirements of the business to ensure adequate coverage and labour productivity
Lead the team to deliver on our Customer Value Proposition (CVP) – Beauty Tailored To You
Drive a culture of feedback and continuous performance improvement across the team by assessing skills gaps, putting in place tailored training plans for team members and managing performance
Ensure that marketing promotions and campaigns are executed in clinic
Manage the timely submission and accuracy of all financial areas of the business including payroll, time and attendance and invoice payments
Drive the operational excellence of the clinic and lead day to day retail disciplines (end of day, stocktake, roster optimisation etc)
Create a safe work environment (both physical and psychological) for your team and customers
ABOUT YOU
The ideal candidate will possess:
A strong background in retail, sales, people management and leadership (ideally 1-2 years as a store or clinic manager)
A background in retail, hair and beauty or service industries is highly regarded
Proven capability to motivate staff to achieve KPI targets
Ability to work in a very high-volume, fast-paced environment
Strong brand alignment
Excellent communication skills and the ability to drive a positive team culture
High computer literacy
Business Qualifications desirable
This is a hands-on role that includes weekend work and requires availability for additional hours at peak times, such as late-night trading, weekends and public holidays.
PERKS
Generous discounts on treatments and products
Monthly incentives and opportunities to earn bonuses
Top performers get invited to our annual black-tie Gala Dinner, held at a surprise location every year
Access to our Employee Assistance Program
Amazing careers pathways through our ever-growing 200+ clinics worldwide
CAREERS TAILORED TO YOU
Established in 2008, Laser Clinics is the market leader in non-invasive aesthetic treatments. Our business comprises of laser hair removal, cosmetic injectables, advanced skin treatments, and the high-performing skincare brand, Skinstitut. HOW TO APPLY
To join our talent pool for future and current opportunities in Victoria please submit your resume by hitting the 'Apply Now’ button.